Return & Refund Policy — Hanico

Last updated: [2026/09/06]

At Hanico, we want you to love your jewelry and watches. This policy explains how returns, exchanges, and refunds work for orders placed at hanicosell.com, including both items shipped from our own stock and items fulfilled through our dropshipping suppliers, for national and international orders.

1. Return Window

You may request a return or exchange within [e.g., 7] days of receiving your order. To be eligible:

• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging, including any boxes, pouches, tags, or certificates of authenticity
• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective or damaged on arrival:

• Earrings (pierced/stud items)
• Custom, engraved, or personalized jewelry
• Final sale or clearance items (clearly marked at the time of purchase)

3. How to Start a Return

1. Contact us at [support@hanicosell.com] with your order number and reason for return within the return window.
2. We will review your request and, if approved, provide return instructions and the return address.
3. Pack the item securely with all original packaging and ship it back using a trackable shipping method.
4. Once we (or our supplier, for dropshipped items) receive and inspect the item, we will notify you of the approval or rejection of your refund/exchange.

Please note: Because some products are fulfilled directly by third-party suppliers, return addresses may differ by product, and we will confirm the correct return destination when your request is approved. Do not send items back without first contacting us, as this may delay or prevent your refund.

4. Return Shipping Costs

• If the return is due to our error (wrong item sent, defective product, or damage in transit), we will cover the cost of return shipping.
• If the return is due to a change of mind or incorrect size/style selection, the customer is responsible for return shipping costs, including for international orders.
• Original shipping charges are non-refundable, except where the return is due to our error.

5. Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be issued to your original payment method within [e.g., 3–4 business days].
• For international orders, any customs duties, import taxes, or fees already paid are non-refundable by us, as these are collected by your country's customs authority, not Hanico.

6. Exchanges

If you'd like a different size, style, or color, we recommend requesting a return for refund and placing a new order to ensure the fastest processing. Where stock allows, we may also offer a direct exchange — contact us at [support@hanicosell.com] to check availability.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within [e.g., 48 hours] of delivery with your order number and photos of the item and packaging.
• We will arrange a replacement, exchange, or full refund, including return shipping costs, at no charge to you.

8. Lost or Delayed Shipments

• Domestic and international shipments include tracking where available. If your order appears lost in transit or significantly delayed beyond the estimated delivery window, contact us and we will investigate with the relevant courier or supplier.
• For international orders, delays caused by customs processing are outside our control, but we will assist in tracking and resolving the issue where possible.

9. Cancellations

Order cancellation requests are accepted only if the order has not yet been processed or shipped by us or our supplier. Once an order has entered fulfillment or shipping, it can no longer be cancelled and must instead follow the return process above.

10. Contact Us

For any questions about returns, exchanges, or refunds, please reach out to:

Email: [support@hanicosell.com] Store: hanicosell.com