Terms & Conditions

Hanico is an online jewellery shop selling rings, watches and related pieces for men and women. We operate from Pakistan on the Shopify platform and ship worldwide.

• Business name: Hanico
• Website: hanicosell.com
• Email: support@hanicosell.com

Whichever supplier dispatches your parcel, Hanico is the seller and the one responsible for your order.

You must be 18, or the age of majority where you live, to place an order. By ordering you confirm that you are.

Some pieces ship from our own stock and others are dispatched directly by trusted manufacturing partners. Either way your contract is with Hanico, and customer service and support come from us.

Because some items travel from a partner rather than from our own shelves, delivery times vary by product and destination. The estimate shown at checkout is our best expectation, not a guarantee.

We describe materials, plating and sizes as accurately as we can. Jewellery is photographed under studio lighting and screens differ, so slight variation in colour, finish or tone between the photograph and the piece is normal and is not a fault. Genuine faults are covered in section 08.

Prices are shown in the currency you select using the switcher in our header. The currency your card is actually charged in is confirmed at checkout before you pay.

Prices can change at any time, but the price shown when you place your order is the price we honour for that order.

Whether tax and shipping are included is shown at checkout. For international orders, import duties are a separate matter — see section 07.

Payment is taken in full when you order, through the methods offered at our Shopify checkout. We do not store your full card details.

We may refuse or cancel an order — for example where we suspect fraud, where a price was listed in error, or where stock has run out. If we cancel after taking payment, you get a full refund.

Placing an order is an offer to buy. The contract is formed when we email to confirm the order has been dispatched, not when the order confirmation arrives. If we cannot fulfil an order we will email you and refund you in full.

Orders are dispatched within two working days. You will receive tracking by email as soon as the parcel is collected.

Worldwide delivery is free on orders over $75 or the equivalent in your currency. Below that, the shipping rate is shown at checkout before you pay.

Delivery estimates are given in working days from dispatch and exclude any time a parcel spends in customs. If a parcel is materially late, tell us and we will chase the courier on your behalf.

Customers outside Pakistan are responsible for any customs duty, import tax, brokerage or handling fee charged by the destination country. These are set by your own government, are not included in the price or the shipping cost, and we have no way to predict or waive them.

Customs processing can delay a parcel, and that delay is outside our control.

Please check that jewellery and watches can be lawfully imported into your country before you order. If a parcel is seized or refused entry, we cannot refund it.

Return anything unworn, in its original condition and packaging, within 30 days of delivery for a full refund of the item price. Start a return by emailing support@hanicosell.com with your order number.

Refunds are issued to the original payment method once the return arrives with us, normally within five working days of it being received.

Return postage is paid by you unless the piece arrived faulty, damaged or was not what you ordered — in which case we cover it.

Pieces made to your size or engraved to order cannot be returned unless they are faulty, because they cannot be resold. For hygiene reasons, earrings can only be returned if they are unopened and sealed.

Nothing here affects your statutory rights.

The Hanico name and logo, and the text, photography, graphics and design of this site, belong to Hanico or to those who licensed them to us. You may not copy, republish or use them commercially without our written permission.

Please do not use hanicosell.com for anything unlawful, submit false or fraudulent orders, attempt to interfere with the security or operation of the site, or infringe anyone's rights. We may refuse service or cancel orders where this happens.

To the fullest extent the law allows, Hanico is not liable for indirect or consequential loss arising from your use of the site or your purchase — including delays caused by couriers, suppliers or customs, and the minor variations in appearance described in section 03.

Our total liability for any claim will not exceed what you paid for the order it relates to. Nothing in these terms limits liability that cannot lawfully be limited.

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

We may update these terms as our shop or the law changes. The current version is always the one on this page, with the date shown at the top. The terms that apply to your order are the ones published when you placed it.

These terms are governed by the laws of Pakistan, and the courts of Pakistan have exclusive jurisdiction over any dispute arising from them or from your use of this site. If you are a consumer elsewhere, this does not deprive you of the protection of mandatory consumer law in your own country.